Returns and Refund Policy for Organic Outlet
1. Introduction
At Organic Outlet, we strive to provide our customers with the highest quality products and service. If you are not completely satisfied with your purchase, we are here to help. This Returns and Refund Policy explains how you can return or exchange items purchased from our online store, www.shoporganicoutlet.com.
2. Return Eligibility
To be eligible for a return, please ensure that:
- The item was purchased in the last 30 days
- The item is unused, in its original packaging, and in the same condition as when you received it
- The item is accompanied by the original receipt or proof of purchase
3. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Custom or personalized items
- Gift cards
- Downloadable software products
- Health and personal care items (e.g., cosmetics, intimate items)
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [Your Email Address] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: We will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return your item.
- Ship the Item: Pack the item securely and include the RA number inside the package. Ship the item to the following address using a trackable shipping method:Organic Outlet
24805 Pacific Hwy S
Kent, WA 98032
5. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed by your bank or credit card company.
6. Exchanges
If you received a defective or damaged item, please contact us immediately at [Your Email Address] with details and photos of the defect or damage. We will arrange for a replacement or exchange of the item at no additional cost to you.
7. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item). Original shipping charges are non-refundable.
8. Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.
9. Contact Us
If you have any questions about our Returns and Refund Policy, please contact us at:
Organic Outlet
Address: 24805 Pacific Hwy S Kent, WA 98032 206-304-381